제품 구매 후 지속적인 지원을 드립니다.
발송하시기 전에 모든 개인 데이터를 지우고 장치를 공장 설정으로 복원하십시오.
해당 장치를 접수하면 당사에서 되돌릴 수 없는 데이터 제거를 다시 수행하게 됩니다.
고객 장치의 개인 데이터에는 접근할 수 없습니다.
During your device warranty period, Nothing will provide free repair service for the phone unless there’s any unauthorized disassembly, liquid damage, or other physical damage. The eligibility with the warranty shall be subject to the service centre inspection.
Clearing all data from your device before sending it for repair is essential to protect your personal privacy and data security. Once a factory reset is performed, all data on the device will be permanently deleted and cannot be recovered. Therefore, make sure to back up all important information before erasing the data. If your device is unresponsive, try to complete as many steps as possible and inform the customer service of your situation before sending it for repair.
The repair process will take 3-5 working days, excluding logistics. Reminder: 1. If the product has been found to have quality issues after the repair, Nothing will cover the shipping fee. (In-Warranty)2. If the product issues were found to be man-made after the repair, the user will cover the shipping fee. (Out-of-Warranty)
Please contact Customer Support to have your device diagnosed. After this, we can give a cost estimate for the price of spare parts.
Please contact Customer Support to diagnose any issues with your device.
Please click on this link and input the required information to track the status of the repair. Note: 1. Tracking the repair status are for those who applied online; 2. Postal service only.